Celebrating 30
years of service
10195 Main Street, Ste #G
Fairfax VA 22031

703-246-8900
703-218-3913 Fax
service@anovaappliance.com
If you have a moment, we would appreciate knowing how we did on your appliance repair.  Your responses
will greatly assist us in improving our level of service by learning what pleased you and those areas where we
can improve.

We must have the correct information to match up this survey to the actual repair.  Those items marked with
an asterisk (*) are manditory.
Invoice Number*
Date of Service*
Time Quoted From - To
Last Name
 First Name
Street Address*
 Ste/Apt/Unit #
City*
State*
 Zip Code
The most important question for us at Anova Appliance is will you use us again:
Never
We will only use Anova Appliance again because there
are few other choices available to call.
Definitely - Anova Appliance is always our
first choice.
The second most important question is: Which area do we need the most
improvement?
How would you rate our office staff?
1.  Professional
Poor
 OK
 Good
 Great
2.  Courteous
Poor
 OK
 Good
 Great
3.  Helpful
Poor
 OK
 Good
 Great
4.  Cheerful
Poor
 OK
 Good
 Great
5.  Informative
Poor
 OK
 Good
 Great
6.  Knowledgeable
Poor
 OK
 Good
 Great
How would you rate our techniciansf?
1.  Prompt
Poor
 OK
 Good
 Great
2.  Professional
Poor
 OK
 Good
 Great
3.  Courteous
Poor
 OK
 Good
 Great
4.  Cheerful
Poor
 OK
 Good
 Great
5.  Appearance
Poor
 OK
 Good
 Great
6.  Quality
Poor
 OK
 Good
 Great
7.  Work Area Cleaned
Poor
 OK
 Good
 Great
Please feel free to add any additional comments that you want us to know.
Customer Satisfaction Survey